Lessons from US Soccer’s Coverage of the Women’s World Cup

The verdict is out! The US Soccer Women’s Team didn’t just win with their on-the-field performance; they also won with their social media strategy. From great behind-the-scenes coverage to fantastic graphics, their approach to social was some of the best we’ve seen in the industry. Many in the #smsports community agree.

With all the great coverage, what can we takeaway? Below are some thoughts on the lessons learned from US Soccer’s rockstar approach to covering the World Cup.


No. 1- Plan for what you can control.

The social media and sports industry is a weird beast because you have to plan for the unexpected. Social media managers can’t predict the outcome, but there is still a large need to prep.

In most industries evergreen content is staple. For sports, it’s real-time content. It’s not an option to create content in the moment; it’s just an option of how well you do it.

Looking through US Soccer’s content, it is clear they didn’t focus on what they couldn’t control. Instead, they planned for what they could control. This is key to winning the live coverage game.

Want to see actual examples? Here is a look at some of the ways they planned for the World Cup.

It’s clear US Soccer did a lot of prep work with graphics because of the speed at which they were able to turn them out. If they had not prepped, then they would not have been able to share them instantaneously.

In addition to the speed, the graphics looked sharped (as @jackie_berra pointed out). The branding was crisp and clean and the template design was often tweaked to mix up the look and feel (without stray from the branding). Through a long tournament or long season it’s a great idea to mix up the look and feel a bit for fresh graphics. Here’s a look at a few of the graphics shared during the tournament:



Features and Videos
Along with creating a look and feel for the graphics, US Soccer also did a lot of prep work with videos and features. The features, like “One Team. One Nation. 23 Stories” helped fans get to know the players on a more personal level. It’s important to look beyond the field and tap into stories of the team, just like US Soccer did.




The team did not let these features and videos go to waste either. They had them in the queue for whenever there was an opportunity to promote a player. Here’s an example:


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No. 2- Bring fans inside the journey.

Behind-the-scenes content is important in sports. After all, there is a lot more to a team’s journey than on-the-field action and scores. Strong social media coverage brings fans beyond the scoreboard and inside the team’s journey; it taps into the heartbeat of the team, community and players.

Behind-the-scenes content is important for several reasons:

First, this content is often exclusive to the team or league. In the noisy world of social media, inside access provides value to fans. They crave it.

Emotion evokes people to share. And, sports are emotional. They’re even more emotional when you tell a story beyond the game itself. Tug at people’s emotions with the full storyline. Let them get to know the people behind the jerseys.

Finally, it helps to humanize the team. It is easier to connect with the team/players when fans see players off the field in more intimate and familiar moments. Behind-the-scenes content of the day-to-day makes players a little relatable.

US Soccer’s access for the Women’s World Cup was beyond anything we have seen. From the players relaxing at the hotel room to locker room access after their win, US Soccer did a fantastic job of giving fans a look behind the curtain.



No. 3- Great content trumps gimmicks.

US Soccer didn’t have a sassy, sarcastic or off-the-wall brand voice, but their reach was out this park. Why? Because they focused on good content and storytelling.

There is a trend in social media and sports to push the envelope when it comes to brand voice, even when it doesn’t reflect the organization. US Soccer proves that if teams focus on good content and tell a story, then they can rally fans and generate excitement. Of course winning doesn’t hurt, but the team had great engagement even before their winning streak began.

You don’t have to resort to gimmicks to win on social media. If you stay true to your brand, share content that adds value and engage with your fans then you’ll put together a winning presence.


No. 4- Immediacy is key.

It’s important for teams and organizations to focus on being in “the moment” with fans. Fans should feel like they are sitting in the living room with the team reacting in person. Being immediate with coverage is important for several reasons. First, emotions are higher right after something happens (and emotions cause people to share). Second, if you aren’t one of the first to the story you’ll get lost among the noise.

The conclusion is out too. US Soccer did a really good job with their speed of coverage:

Here’s a look at some of the content they were able to roll out during games with near real-time photos:



If you want to step up your game coverage, take the time to work through a process and flow. It’s impossible to cover a game solo and do everything you want. Find ways to work with your photographer, designers (creating templates ahead of time), video staff, etc. It takes teamwork to be immediate and add value.


No. 5- Tap into your network.

US Soccer again (like they did in the Men’s World Cup) mobilized fans, teams, celebrities, etc. online in an impactful way. Their influencer campaign worked because it tapped into US pride and went beyond the sphere of soccer to draw in fans that otherwise might not follow the tournament.


Here’s a look some of the people that chimed in their support:



My guess is US Soccer did a ton of planning with their influencer program. Even then, they also did a great job listening online to leverage to influencers who chimed in organically. Not only did they retweet ambassadors, but sometimes they got creative. Here’s a good example of how they included Tom Hanks in an impromptu way:


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If your team wants to attract a wider audience, a smart and strategic influencer campaign could be a great place to start. Take the time to strategically mobilize people online and listen ambassadors you can reward.


No. 6- Build an emotional connection with fans.

Social media is not just about pushing all the time; it’s about building a community and engaging with fans. While US Soccer didn’t have the chance to engage with fans all the time, they did find unique ways to bring fans into the community and build a more personal connection.

One of my favorite examples is from US Soccer’s #SheBelieves campaign. US Soccer fielded questions from fans on Twitter. They then selected certain questions and let players share words of encourage and advice through video. What an amazing personal piece of content for fans (and something even other fans liked to watch).

US Soccer also got creative with fan-generated content, even using motivational tweets in the team’s locker room. Here are two examples (submitted  by @_KyleBruce).



All of these gestures help build an emotional connection with fans. They lets fans know the team is listening and cares.


No. 7- Find the team’s theme.

Every season and every year is different. It’s important for social media managers to tap into their team’s story and theme; it helps to build a more a storyline and differentiate the way you approach content year after year.

US Soccer did a great job of rallying around a theme for their team. The theme was 23 strong. The emphasis was that person on the team could and would make an impact. This was not just a one-man team, but a roster of 23 impact players. Here are some great examples of the content they produced around this theme:




As you can see, there is a lot for us to takeaway from US Soccer’s coverage of the Women’s World Cup. And, this list just skims the surface. If you have an interest in social media and sports, then I highly recommend you take the time to look through US Soccer’s Twitter, Facebook and Instagram  account for inspiration. The case study will be worth your time!




Now let us know. What stood out to you about US Soccer’s coverage of the Women’s World Cup?

Thanks for reading! 

Five Social Media / Digital Activations From the World Cup To Note

Major brands have come out in full force for the World Cup from a social media and digital perspective. After all, this is THE most social sporting event we have ever seen.  Below are five social / digital activations that have caught my eye so far (note: this is focused solely on social media activations and not the stellar content / video we have seen from brands):

1. US Soccer: Surprises & Delights

If you tweet at @USSoccer in support of the team (while using the hashtag #USMNT) there’s a good chance you’ll get your very own personalized jersey:

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This is probably my favorite social media activation from the World Cup so far because it’s simple, easy and thanks fans. US Soccer didn’t have to advertise this initiative and force it down fans throats for it to be successful. Their fans would already be tweeting in support of their team, with or without this campaign. Quite simply, this is a great way to say “thank you”.

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Six Takeaways from Twitter’s World Cup Initiatives

Twitter has come out in full force for the 2014 FIFA World Cup like we’ve never seen before. They brought back hashflags, made it extremely easy for fans to follow along and let the Twitterverse proudly choose their side and wear it like a badge of honor on their profile. When you look at the social media numbers surrounding the World Cup, this was an extremely smart move.

I’ve been swooning over Twitter’s World Cup activations the past few days and have six big takeaways from their success that I think we can all carry into our work:

1st– Make the point of entry easy. 

Each point of entry for Twitter’s different activations is super easy. As you can see from the photos above, they literally walk you through the steps. And, it was also easy to skip steps (which is very much appreciated).

Anytime you run a social media campaign, there needs to be as few steps as possible. If the point of entry is long and tedious, people won’t have enough patience to figure out how to participate (unless there is a grand prize of $1,000,000, of course).

Additionally, Twitter’s activations were seamless because they were not run by a third-party platform. I know this is easy for Twitter to do, but it’s a great lesson to activate on the platform where people are and not make them jump back and forth.

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World Cup Content: Stepping It Up

The 2014 FIFA World Cup is more than a month away, but content is already ramping up in anticipation for the world stage.  We’re use to seeing brands come out in full force around major sporting events, but there’s been something special about what I’ve seen for the World Cup so far.

Powerade, Nike and ESPN have all launched videos surrounding the event.  And, all three of them have nailed it because they understand why things catch on.

I talk a lot about the power of emotion in social media and sport. I’m a big believer that emotion is the thread that ties fans and teams together. Whether or not you have played a sport, you understand the emotion– anticipation, excitement, anguish, pure joy, etc.– players’ experience.

Think about it: Emotion is what makes sports so relatable across the globe.  

All three videos tap into emotion, while telling stories, which studies have shown are keys to getting people to share (learn more about that here). Below are the three videos, along with some takeaways from the campaigns:

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