5 Highlights + Lessons from The Start of MLB

The MLB season has kicked into gear, which means lots of games, excitement and #smsports inspiration! The start to the MLB season has not disappointed from a social perspective either. From the #CapsOn campaign to strong content creation, here are five highlights and lessons as the season kicks into gear:


1. Keep UGC Simple + Sweet

To celebrate baseball being back, the MLB launched a UGC campaigned called #CapsOn. On April 4, the MLB asked all fans to wear their caps for Opening Day.

MLB’s push around this was really strong. They had a Snapchat filter and a custom emoji on Twitter, teams pushed content out and partners participated. It worked as the hashtag trended on and off all day. There are two main reasons this UGC push worked.

Screen Shot 2016-04-06 at 10.51.06 PM




First, the CTA was extremely simple. The hashtag alone explained the concept and the point of entry to join the conversation was low. After all, any good baseball fan has a favorite cap. We only have so much time to catch a consumer’s attention; if they have to take the time to figure out what the ask is, then they’re just going to move along.

Second, MLB was aggressive in their push. If you want to launch a successful UGC campaign, you have to have a strong integrated communication plan. Don’t rely on your own communication. Empower your advocates, think about channels where you can cross promote and come out swinging.


2. Show Thanks

Before Opening Day, Brewers players surprised fans randomly by leaving tickets and notes on their car. The Brewers did a few teases about this via social media, but left it extremely simple. Why? Because the Brewers didn’t have to do a strong campaign around all the good they were doing. They earned social play without having to ask for it.

When you focus on thanking your fans and making them feel special, they will share for you. You don’t have to beg, ask or tweet about it. All too often in social we focus on internal our own channels and/or making it all about the quick ROI. Take a step back and focus on your fans.

Building community and thanking fans does not build an army quickly, but one by one you’ll have a dedicated core group that will share and go to bat for you. Free tickets in this fashion are obviously a great way to go, but even something as simple as a genuine thankful reply can go a long way. Get back to thanking your fans!


3. Make It Consumable

All too often in sports we throw too much information at fans. Things move too quickly online to throw an entire stats book at our audience. Instead of information dumping, work on making content easy to consume. Here are two great examples from the Braves and Dodgers:


When you work in social media, it’s important to take a step back and understand the most important information you want the consumer to take away. You aren’t going to be able to cram everything in, so don’t even try it. Instead, focus on the storylines that matter and make your content consumable.


4. Provide Unique Perspectives

If you work in social media and sports, part of your job is to be the eyes and ears of your fans. Don’t just spit out information and stats. Instead, focus on bringing your fans closer to the game and team through content and storytelling.

The Rockies have been doing a great job of providing unique camera angles on their content that brings fans closer to the action. While simple in execution, it shows that access and unique perspective can go a long way.


5. Pre-Plan The Content You Can

And finally, I’ve talked about this a lot, but plan for the content you can. Although you can’t plan for all the outcomes in sports, you can anticipate. Create templates and pre-planned content that you can use at certain moments. It will help make your game coverage that much stronger. Below are some highlights of pre-planned content from GIFS to images from teams:

Braves are back in action at 7PM tonight at Turner Field!

A photo posted by Atlanta Braves (@braves) on




What stood out to you about the start of the MLB season? Share your thoughts below!


Thanks for reading. 

1 comment.

  1. Jessica,

    Thank you for putting together your Social N Sport blog, always great examples and insight into the industry. Love what the Brewers did, I agree with you 100% on rewarding and surprising fans, let them be the voice for you and you will reach more fans .

Leave a comment.

Your email address will not be published. Required fields are marked *