Why Your Social Media Manager Says “No”

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Sometimes, after years now of working in social media, I feel like a no man. It’s not that I find joy in pushing back and saying no, but all too often social media is a catchall. And as someone who believes in understanding your why, I’m not afraid to pushback when things don’t align.

I get it. It wasn’t that long ago that social media in companies was a little rogue. People were still trying to figure out what this new medium meant for the organization. All internal requests happened because a young intern handled the social media accounts. Things are changing though.

Companies have started to build a strong foundation of what it means for their brand, goals and organization. And while social media will always evolve, we now know the power of social, what works and what doesn’t. As foundations and strategies are built, it means things won’t be the way they always were. With frameworks comes education, pushing back and standing your ground as a keeper of the accounts.

Internal partners have to understand that just because it’s easy to upload a piece of content and hit send, doesn’t mean it belongs on social media. As companies define their why on the platforms and take a consumer-first approach, there will be pushback. Otherwise, social media presences would just turn into a load of crap (I know, that’s not very articulate).

Yes, I’m saying that hearing “no” can be a good thing. Social media isn’t this free platform for us as marketers and brands to push anything and everything to our consumer. As the noise continues to grow online and consumers turn off more and more, we have to be thoughtful in how we approach things. Every organization needs a team of people who have outlined that why online and protects it.

Social media has evolved. It’s matured. We now know that’s not a silly marketing channel for interns to run, but the front door to our brand and a strong, direct connection to our consumer. A social media manager’s job is to understand how social aligns with organizational goals, protect the platforms and think about the consumer. That means that not everything belongs on the platforms and that’s okay. Just because social media is more accessible, doesn’t mean we should abuse the access and treat it lightly. We wouldn’t slap anything and everything on a billboard, so why should we do it on social?

This is the bottom line: If your social media manager says “no” sometimes, they’re doing their job. They know the goals, they know what works and they know the community they’ve built. When you hire good people, let them do their job. Trust their gut and know they’ve got the best intentions in mind. Not everything belongs on social, period.

Roundup of Selection Sunday Content

Selection Sunday is always a good case study for social graphics and content, so I’ve curated highlights below. From  GIFS to sharp design work, I hope this post inspires you in your work. Enjoy!

 

Graphics

 

Strong Content

The tweets below are fun and relatable for fans. Social media doesn’t have to always be serious. Have fun with your content and be conversational.

 
I’m a big believer in quote graphics to help tell a story. Not only do they tap into emotion, but they do a good job of bringing to life the team’s voice and sentiment.

 
WVU used the Twitter mirror to host a Q&A. A great opportunity to bring fans closer to student-athletes.

 
Inside access always wins.

 
WVU let their student-athletes run with the Twitter mirror. The result was fun, silly content that really brought to life their student-athletes’ personalities.

 
Reaction videos are always a common theme on Selection Sunday, but I love this up close and personal angle from the Sooners.

 
A few of my favorite GIFS from Selection Sunday. GIFS don’t always have to be labor intensive; subtle animation goes a long way in getting content to stand out from the noise.

 

 


 

 

What content stood out to you on Selection Sunday? Share below!

Thanks for reading! 

Super Bowl 50 Social Highlights

The Super Bowl is one of the best days of the year for all of us who geek out over social media + sports, ads and content. It’s not just a powerful production for those who spend $5 million on a spot. Thanks to social and digital, it’s a content production for all the big players (teams, leagues, sponsors, etc.).

For this year’s Super Bowl coverage, I decided to curate a lot of things for you all. From highlights to the bad cases of FOMO, I hope this post inspires you in your work (or things not to do).  Enjoy!

 

PANTHERS

Leveraging Tweetstorms.
When you reply to one of your tweets with another tweet, they show up in a sequence on Twitter user’s timelines (known as a Tweetstorm). The @Panthers used this functionality to their advantage, pushing out sequenced content and taking up more real estate on fans timelines.

For example, they used this GIF sequence when the game kicked off.

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While I’m not sure of this exact use case (it could have been more powerful in one GIF), I think there could be something interesting here for brands, teams and leagues. What story you can tell in an interesting sequence? When does previous context help with your Twitter content? It’s something to think about.

 
Handled the loss and adversity. 
We talk about this a lot, but if you work in social media and sports the job is easy if you’re winning. It’s not so easy if you’re losing. The Panthers handled their adversity and loss well. Their Twitter account does a great job of being human, which I think rallies their fans. All throughout the game, even in the 4th quarter, #KeepPounding was trending.  A combination of humor and strong, emotional copy makes the Panthers content stand out. Below are a few examples:

 

 

 

 

 

 

I also love when teams think through how to a handle a loss and go beyond the score. The Panthers thank their fans, congratulated the Broncos and didn’t shy away from their content.

 
EMOTIONAL VIDEO PRE-GAME.
It’s no secret that I’m a big fan of emotional, video storytelling. I’m a big believer teams need to go beyond the plays and tap into the emotional element of sports that fans connect to. Forget highlight reels with rap songs before a big game; how can you tell the story of the team’s journey? This video is a great example of that.

 

BRONCOS

 
Access.
The Broncos had some solid access during Super Bowl 50. When planning for a big game or moment, find a way to get that inside access. Whether you’re showcasing the calm before the storm (in the locker room) or following players as they arrive to the stadium, BTS coverage should be essential to gameday. Make fans feel a part of the coverage.

 

 

Soon. #SB50

A photo posted by Denver Broncos (@broncos) on

 

 

 

 
Winning sequence. 
These days, nearly every team has prepared graphics for wins, even losses and big moments. The Broncos were no exception. And while they did a good job with their some of their pre-planned content (below), they led with a click-to-purchase. Emotion and the celebration should always come before a plug to purchase.

 

 

 

 

 

NFL

 
Coin flip cam. 
This is simple, but I really loved the coin flip cam content from the NFL. After so many games throughout the season, content can get stale. How can you take on different angles and provide fans with a different perspective? This is a great (and small example) of how you can do so.

 
Quality content, period. 
All season the NFL has done a stellar job with their content. From their graphics to their GIFS to their quality photos in near real-time, and the Super Bowl was no exception. I love how they diversify content too. It keeps it interesting! My favorite thing was their GIF illustrations:

 

 

 

 

 

 

 

 

GRAPHICS

A few highlights of graphics from the evening.

 

 

FOMO

As with every big event, many brands try to interject into the conversation and fail miserably. Brands shouldn’t understand some golden rules when it comes to real-time: Most great moments aren’t planned, you can’t force it and you still have to remain on brand. Below are some of the worst offenders from tonight’s Super Bowl.

 

 

 

 

 

 

 

 

 


 

 

What stood out from the Super Bowl to you? Share your thoughts below!

Thanks for reading!

College Football Countdown Graphics

For anyone interested in social media graphics + design, here’s a gallery of inspiration from some of the 2015 college football countdown graphics:

Lessons from US Soccer’s Coverage of the Women’s World Cup

The verdict is out! The US Soccer Women’s Team didn’t just win with their on-the-field performance; they also won with their social media strategy. From great behind-the-scenes coverage to fantastic graphics, their approach to social was some of the best we’ve seen in the industry. Many in the #smsports community agree.

With all the great coverage, what can we takeaway? Below are some thoughts on the lessons learned from US Soccer’s rockstar approach to covering the World Cup.

 

No. 1- Plan for what you can control.

The social media and sports industry is a weird beast because you have to plan for the unexpected. Social media managers can’t predict the outcome, but there is still a large need to prep.

In most industries evergreen content is staple. For sports, it’s real-time content. It’s not an option to create content in the moment; it’s just an option of how well you do it.

Looking through US Soccer’s content, it is clear they didn’t focus on what they couldn’t control. Instead, they planned for what they could control. This is key to winning the live coverage game.

Want to see actual examples? Here is a look at some of the ways they planned for the World Cup.

Graphics
It’s clear US Soccer did a lot of prep work with graphics because of the speed at which they were able to turn them out. If they had not prepped, then they would not have been able to share them instantaneously.

In addition to the speed, the graphics looked sharped (as @jackie_berra pointed out). The branding was crisp and clean and the template design was often tweaked to mix up the look and feel (without stray from the branding). Through a long tournament or long season it’s a great idea to mix up the look and feel a bit for fresh graphics. Here’s a look at a few of the graphics shared during the tournament:

 

 

Features and Videos
Along with creating a look and feel for the graphics, US Soccer also did a lot of prep work with videos and features. The features, like “One Team. One Nation. 23 Stories” helped fans get to know the players on a more personal level. It’s important to look beyond the field and tap into stories of the team, just like US Soccer did.

 

 

 

The team did not let these features and videos go to waste either. They had them in the queue for whenever there was an opportunity to promote a player. Here’s an example:

 

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No. 2- Bring fans inside the journey.

Behind-the-scenes content is important in sports. After all, there is a lot more to a team’s journey than on-the-field action and scores. Strong social media coverage brings fans beyond the scoreboard and inside the team’s journey; it taps into the heartbeat of the team, community and players.

Behind-the-scenes content is important for several reasons:

First, this content is often exclusive to the team or league. In the noisy world of social media, inside access provides value to fans. They crave it.

Emotion evokes people to share. And, sports are emotional. They’re even more emotional when you tell a story beyond the game itself. Tug at people’s emotions with the full storyline. Let them get to know the people behind the jerseys.

Finally, it helps to humanize the team. It is easier to connect with the team/players when fans see players off the field in more intimate and familiar moments. Behind-the-scenes content of the day-to-day makes players a little relatable.

US Soccer’s access for the Women’s World Cup was beyond anything we have seen. From the players relaxing at the hotel room to locker room access after their win, US Soccer did a fantastic job of giving fans a look behind the curtain.

 

 

No. 3- Great content trumps gimmicks.

US Soccer didn’t have a sassy, sarcastic or off-the-wall brand voice, but their reach was out this park. Why? Because they focused on good content and storytelling.

There is a trend in social media and sports to push the envelope when it comes to brand voice, even when it doesn’t reflect the organization. US Soccer proves that if teams focus on good content and tell a story, then they can rally fans and generate excitement. Of course winning doesn’t hurt, but the team had great engagement even before their winning streak began.

You don’t have to resort to gimmicks to win on social media. If you stay true to your brand, share content that adds value and engage with your fans then you’ll put together a winning presence.

 

No. 4- Immediacy is key.

It’s important for teams and organizations to focus on being in “the moment” with fans. Fans should feel like they are sitting in the living room with the team reacting in person. Being immediate with coverage is important for several reasons. First, emotions are higher right after something happens (and emotions cause people to share). Second, if you aren’t one of the first to the story you’ll get lost among the noise.

The conclusion is out too. US Soccer did a really good job with their speed of coverage:

Here’s a look at some of the content they were able to roll out during games with near real-time photos:

 

 

If you want to step up your game coverage, take the time to work through a process and flow. It’s impossible to cover a game solo and do everything you want. Find ways to work with your photographer, designers (creating templates ahead of time), video staff, etc. It takes teamwork to be immediate and add value.

 

No. 5- Tap into your network.

US Soccer again (like they did in the Men’s World Cup) mobilized fans, teams, celebrities, etc. online in an impactful way. Their influencer campaign worked because it tapped into US pride and went beyond the sphere of soccer to draw in fans that otherwise might not follow the tournament.

 

Here’s a look some of the people that chimed in their support:

 

 

My guess is US Soccer did a ton of planning with their influencer program. Even then, they also did a great job listening online to leverage to influencers who chimed in organically. Not only did they retweet ambassadors, but sometimes they got creative. Here’s a good example of how they included Tom Hanks in an impromptu way:

 

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If your team wants to attract a wider audience, a smart and strategic influencer campaign could be a great place to start. Take the time to strategically mobilize people online and listen ambassadors you can reward.

 

No. 6- Build an emotional connection with fans.

Social media is not just about pushing all the time; it’s about building a community and engaging with fans. While US Soccer didn’t have the chance to engage with fans all the time, they did find unique ways to bring fans into the community and build a more personal connection.

One of my favorite examples is from US Soccer’s #SheBelieves campaign. US Soccer fielded questions from fans on Twitter. They then selected certain questions and let players share words of encourage and advice through video. What an amazing personal piece of content for fans (and something even other fans liked to watch).

US Soccer also got creative with fan-generated content, even using motivational tweets in the team’s locker room. Here are two examples (submitted  by @_KyleBruce).

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All of these gestures help build an emotional connection with fans. They lets fans know the team is listening and cares.

 

No. 7- Find the team’s theme.

Every season and every year is different. It’s important for social media managers to tap into their team’s story and theme; it helps to build a more a storyline and differentiate the way you approach content year after year.

US Soccer did a great job of rallying around a theme for their team. The theme was 23 strong. The emphasis was that person on the team could and would make an impact. This was not just a one-man team, but a roster of 23 impact players. Here are some great examples of the content they produced around this theme:

 

 

 

As you can see, there is a lot for us to takeaway from US Soccer’s coverage of the Women’s World Cup. And, this list just skims the surface. If you have an interest in social media and sports, then I highly recommend you take the time to look through US Soccer’s Twitter, Facebook and Instagram  account for inspiration. The case study will be worth your time!

 


 

 

Now let us know. What stood out to you about US Soccer’s coverage of the Women’s World Cup?

Thanks for reading!